UNKNOWN

How might we immerse the movers into their new environment, making them feel at home?

Skills : 

 

 

 

Ethnographic Research

Strategic Design

Storytelling

Scenario Development

Team Collaboration

Process Facilitation

Intangible Prototyping

Location : 

 

Duration : 

Team : 

Savannah, GA, USA

Sep 2016 - Nov 2016 (Research + Potential Solutions)

 

Self + 3 International Designers

UNKNOWN

A MOVING EXPERIENCE

CHALLENGE
MY ROLE
How might we immerse the movers into their new environment, making them feel at home?
My Learning Experience
Research Lead and Project Manager.
Process Facilitator and kept team's pace on schedule.
Brand Design and Development.
Interactive Wire-Frames and Sales Pitch.
We were a team of four international design management students working collaboratively for 10 weeks to create a social network for students and young professionals.
 
My role was to understand the existing market trends, closely analyze the current patterns of how the Millennials move and make data visualizations based on secondary and primary research. Conducted target user interviews and generate insights, leading to concept development and prototyping phase. I designed Interactive wire-frames to test the social network and created a Sales Pitch.
The project is graphically presented using 6-steps D.E.S.I.G.N Model process.
 
Discover phase required in-depth research about existing social networks and gain a broader understanding of what the current market offers and who it's being offered to. Our team distributed the project roles based on experience and varied areas of expertise.
DISCOVER
Competitors
OAC Map
Why MOVERS.?
 
After studying in-depth other social networks and multiple SWOT analysis, we decided to pursue "movers", those currently in the process of moving cities. 
 
At some point in every person's life, they have a moving experience. The reasons for moving always differ so does the experience itself.
 
However, one thing is certain, moving conjures up a whole range of mixed emotions. Movers appear to be an untapped user group with a vast amount of needs yet to be met.
 
This SWOT analysis shows different emotions, feelings, and activities involved during the process of moving.
Creative Brief
 
Moving is an intensely emotional experience, leaving the mover feeling overwhelmed and anxious.
 
We aim to aid the users moving experience by actively immersing him into his new environment, thereby eliminating the gap between the unknown and the familiar.
 
Our platform engages the user through highly intimate and customized content.
STAKEHOLDERS MAP
 
This map helped us to identify the stakeholders that influence and support the decision-making process of the movers at three levels:
 
Core stakeholders are the movers, they govern all the other stakeholders involved in the process.
 
Direct stakeholders might influence the decision-making process for the movers.
 
Indirect stakeholders might support and help the movers to smoothly complete the moving process.
 
Through our contextual research and competitor analysis of existing social networks, we determined their offerings, strengths, and weakness. Analysis and dissecting the inner workings of our competitors helped us in the development of distinct differential advantages.
EXAMINE
COMPETITOR
Analysis
 
While short-listing competitors we chose
to focus on those networks we believed
would most commonly be used by
movers in their daily lives and/or in
their 
transitional process.
 
We selected popular platforms users might use in order to connect with others, explore their surrounding, find a place to live and meet new people.
 
In addition, we also included platforms that while not directly related, meet similar needs and serve similar functions for exploring and entering new domains.

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SWOT
SWOT Analysis
 
Followed by the SWOT analysis of our competitors, we defined various factors known as the “drivers of competition”.
 
After plotting the competitors in the four listed quadrants (Highly Efficient vs Not Efficient and Less Customized vs Highly Customized) with these factors, we were able to place ourselves in the empty "WHITE" space of the quadrant, directing our social media in a direction no other competitors have been.
 
We called this white space, the Opportunity Space.

1/2
Bubble Map
inferences
Blue Ocean Strategy
The Blue Ocean Strategy allowed us to discover an uncontested market space for our targeted industry and innovation. We considered 11 different capturing characteristics and 11 competitive companies, also choosing to include an additional subsection for two of the companies, Google: Google Maps and Airbnb: Airbnb Neighborhoods.
 
The purpose here was to find a "WHITE" space within the market in order to avoid competition in the saturated field.
 
Based on our chosen user group; students and young professionals.
The personas describe a current move-based biography to offer a depiction of user’s reality, needs and wantsEmpathy maps were created for the purpose of gaining deeper insight into our users. 
SOLIDIFY
DEFINING NETWORK USERS
 
We identified some of the potential users that might need a social network for their new move and created a few imaginary personas.

They served in answering the question,
“who are we designing for?” and aided us in
aligning strategy and goals specific to our user groups. In order to fully comprehend the data we collected during primary research we conducted a thorough affinitizing session in which we clustered the data points through four stages in order to extract its deeper meaning,

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7_Cultural Probe.jpg
CULTURAL PROBE
8_Interview.jpg
INterview
Persona 01
Persona 02
INterview quotes
Insights
AFFINITY MAPPING
INSIGHTS
EXCITED
Reframe
Reframe-03.jpg
Re-Framing
 
While re-framing our project's concept, we tried to associate our network and characterize ourselves as an animal.
We asked ourselves "What If" our social network was an animal, what would that animal be, what characteristic features will it reflect to be associated with the user.?
 
This activity helped us to re-align and
re-frame our project intent, aiding us in defining key  characteristics  we wanted our network to embody.
Our network offerings closely aligned with a Dolphin's characteristic traits.
 
IMAGINE
The team started to head in the new project direction of embracing the unknown circumstances, undefined and unfiltered experiences. We defined the network outline, value proposition, blue ocean strategy, business model canvas, and evaluated by SWOT analysis.
INTRODUCTION
 
Unknown is a social media network that provides movers with various different
opportunities for discovering their new domains.
 
In the sign-up stages, users are asked to filter their interests for basic tribe preferences. Next, the user is asked to provide the city they are moving from/exiting, which then prompts them to name their “go-to spots” in said city.
 
Next users enter in their new city or zip code which then provides them with a list of various former residents “go-to spots”. These first steps serve both to familiarize users with their new context in relation to like-minded peers and create content for our site.
 
In order to get information, the user has to provide information.
 
 
The other element of our social media network would be its regular use in the form of primary exploration. Users are asked to filter for “exploration” preferences including radius, mood, budget and form of transportation. The user can also decide whether or not he or she would like to explore by themselves or if they’d like to be matched with another recent mover. The match would be entirely random with the exception of the former filters.
 
Then the user is provided with a “wondering” route which gives them a random direction in which to explore and wonder. A number of different features then come into play such as “Hidden Gems” and “Mark as Favorite" which aid the user in discovery and personalization.
 
The application monitors for safety zones marked in red, yellow and green, which sends notifications in the forms of vibrations to users if they are entering a red zone as well as a “take me home” option.
Blue Ocean Strategy
 
After mapping out a Blue Ocean Strategy we came to a realization that the social network concept we created initially, was hazardously similar to existing competitors, sharing one too many key characteristics.
 
In an attempt to differentiate ourselves from the rest, we decided to embrace the "white space". Adjacent is a mapping of our previous positioning (represented in gray) and most importantly our current position (represented in blue) in relation to our competitors.
SWOT ANALYSIS
 
While developing the network, the team
conducted a SWOT analysis on 
Unknown
to better understand and critically evaluate the strengths, weaknesses, threats, and opportunities surrounding the concept.
 
GO
The brand development process included creating a mood board, brand aesthetics, plan for branding and a sales pitch. This process helped in designing a prototype for the testing process, get feedback, and conduct
a final re-iteration process.
ZAG 01
ZAG 02
ZAG 03
ZAG 04
plan for BRANDing
ZAG 06
ZAG 05
 
NURTURE
The brand development led to the process of creating a working App(lication) after user-testing the first prototype to entice the target user group: students and young professionals.
prototype
Re-iteration
 
We tested our first prototype with some guidelines depicting features and key attributes that deemed necessary for our social network. Some are listed here:
  • Avoid content overload
  • Minimalist aesthetics
  • Connect those entering a city with those exiting it
  • Enabling sharing of information between movers
  • Authentic user connections by syncing with Google Maps and Facebook
  • Promote physical interactions and engagement
  • Eliminate the possibility of ghost users
  • Provide safety net
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